Frequently Asked Questions

Orientation

Find the ideal bike for you

Where can I find a Batavus bike shop near me?

Find a Batavus store near you by searching by city or postcode. With more than 1,000 registered dealers in the Netherlands and Belgium, there’s always a Batavus expert close by for a test ride, advice or maintenance.

Which bike is right for me?

With our wide range of bicycles, you will always find a bike that suits you: view our collection or get advice at a Batavus bicycle shop.

Can I take a test ride?

Schedule a free, no-obligation test ride at
an authorized Batavus bike shop near you. Our bike experts are happy to advise you on which bike is best for you.

Which bike shop has my favorite Batavusmodel in their store?

Batavus does not have insight into the inventory of bicycle shops. We recommend contacting a Batavus shop near you to find out what they can offer you.

What frame size do I need?

For determining the right frame size, we recommend testing the frame height at a Batavus bike shop near you.

Which bicycle is suitable as a family bike or mother's bike?

Batavus family bikes are specially designed to carry children and luggage. View and read all about Batavus family bikes.

Can I mount a child seat on my (electric) bicycle?

Many (electric) bicycles are suitable for a child seat, but Batavus recommends mounting a seat on the frame or stem. For safety reasons, mounting on an aluminum rack or handlebars is not recommended.

To make the right choice for safely transporting your child on your bicycle, we recommend visiting a bicycle shop near you. Batavus is an expert in bicycles, but child seats are not part of our product range. Choosing a suitable child seat can be made easier based on the bicycle, the maximum permitted weight, and any other requirements. With the bike on-site, the bike mechanic can give you specific advice and perhaps even install the selected seat correctly right away.

Can a bike be customized to my wishes, suchas the color?

Batavus strives for excellent value for
money. Therefore, the bikes are available as shown on this website and cannot
be customized. However, it is possible to personalize your Batavus with various
accessories. Your local Batavus bike shop can help you with this.

How can the price of Batavus bikes differ between authorized Batavus bike shops?

Batavus provides recommended retail prices. Batavus bike shops are independent businesses and set their own retail prices. The price difference can be explained by the services Batavus bike shops provide, such as preparing the bike for use or providing one or more services with the purchase.

Do you also sell cargo bikes?

Batavus has cargo bikes in its collection.
View the cargo bikes here.

Purchase

What is the delivery time for a bicycle?

This depends on the chosen model, frame
size, and color preference. Your Batavus bicycle shop can inform you about the
current delivery time for a specific bicycle.

Why is my bicycle delivered later than planned?

Batavus operates on a production schedule. Due to unforeseen circumstances, such as late delivery of parts or a technical malfunction, the schedule may need to be adjusted.

Register on my.batavus.com

I would like to register my bicycle. How doI do that?

Create an account on this page. Select 'Batavus' and enter the frame number. If you register your new bicycle now, you'll enjoy several benefits: you'll have all your bicycle details in one place and you'll receive standard maintenance notifications. You also need to register your bicycle so you can claim your manufacturer's warranty.

Why do I need to register my bicycle?

By registering your Batavus bicycle, you'll have all your bicycle details in one place. This allows you to claim the manufacturer's warranty. You can also review communications with Batavus customer service.

The purchase date of my bicycle is incorrect. How can I change it?

The purchase date of a bicycle cannot be
changed. One solution is to remove the bicycle and re-add it to your account.

Maintanance

What maintenance services are included with my bicycle?

Maintenance services are not linked to the bicycle itself but are part of the service offered by Batavus bike shops. A bike shop may include one, two, or none of these services when you purchase a bicycle. For more information, it’s best to contact your Batavus bike shop; they can tell you exactly which maintenance services are available.

How do I maintain my Batavus bicycle?

For your own safety, it’s important to regularly check the following points:

Bolts and nuts — Make sure all bolts and nuts are properly tightened, especially the quick‑release levers on the wheels.
Handlebar and stem — Check for any signs of damage.
Brakes — Ensure the brakes still function properly; at normal speed you should be able to stop within a few meters.
Tire pressure — Check the tire pressure. You’ll find information about the maximum air pressure on the sidewall of the tire.
Tread depth — Make sure the tread is still sufficient. If your tires look worn, ask your Batavus bike shop to inspect them.
Lights and signals — Check whether everything works properly and whether you are clearly visible. Clean your lights regularly with a dry cloth.
Handlebar grips — Ensure they are firmly attached and not worn out.
Rear suspension (if applicable) — Check all bolts on the suspension components and make sure they are tight. Also check whether the bearings have any play.

If you find it difficult to check these points yourself, Batavus recommends having your bike inspected regularly — at least once a year — at your Batavus bike shop.

You can also consult your bicycle’s manual or our website for additional tips and advice.

Can I have my bicycle repaired at Batavus?

Unfortunately, that's not possible. Your
Batavus bike shop is the first point of contact for repairs and maintenance. For warranty questions or defects, the dealer will contact Batavus.

My Bike

Where can I find the instruction booklet for my bicycle?

You can find it under Batavus manuals.

Where can I find the frame number of my bicycle?

You can find the frame number on a sticker near the bottom bracket, next to the barcode, or on your bicycle’s invoice. For Batavus, the frame number starts with BA or AC, followed by a 7‑digit combination.

Frame number Batavus Altura
For the Batavus Altura, the frame number is located elsewhere. You can find it on a sticker with a QR code, placed on the frame near the bottom of the rear fender. The frame number is printed in text below the QR code. These Batavus frame numbers start with AH, followed by a 7‑digit combination.

My bicycle has been stolen, what now?

Batavus recommends reporting the theft to the police. You will need your frame number for this, which you can find in the documents you received with your bicycle. If you registered your bicycle with Batavus, you will have received all your bicycle details — including the frame number — digitally.

The frame number and bicycle details are registered with the RDW (Netherlands Vehicle Authority). The police can link your bicycle information to your personal data, after which the RDW will mark your bicycle as stolen. This status will appear on the RDW website, where you can also check whether a bicycle has already been registered as stolen.

I want to order extra keys, how do I do that?

You can order extra keys via
https://www.fietssleutels.nl/ or, if it's an AXA lock, https://keyservice.axasecurity.com/

Electric bicycles

Can I keep cycling if my electric bike's battery is empty?

Yes — you can keep cycling even when the battery is empty. The motor simply stops providing assistance, so you’ll need to put in a bit more effort yourself. Luckily, this doesn’t harm your e-bike. How heavy the pedaling feels depends on the type of motor. A front‑wheel motor has a freewheel, which allows you to ride very smoothly even without support.

Can a child seat be mounted on a Batavus electric bike?

Batavus recommends attaching a child seat to the frame or stem, as this is the safest and most stable option. Mounting a seat on an aluminum carrier is not advised. For tailored guidance or correct installation, please reach out to your local Batavus bike shop.

What is the range and how can I increase it?

The range of your e-bike depends partly on the battery capacity. On the website, you’ll find an estimated range listed for each model, giving you a clear idea of how far you can ride on a full charge.

When does an electric bicycle need to becalibrated (adjusted motor) and how does it work?

An electric bicycle only needs calibration if it uses ION technology with a rear‑wheel motor. Calibration is required when the rear wheel has been removed — for example, during a tire replacement. It can also help resolve malfunctions or reduced support. This service is usually performed by a Batavus dealer, but you can also do it yourself. The instruction manual explains the procedure and recommends calibrating the bike once a month.

Is additional maintenance required for the winter?

Charging the battery at room temperature is recommended. It will charge more quickly, and the higher starting temperature helps increase your riding range. In colder weather, the display may respond more slowly. When storing the battery, always follow the temperature limits and safety guidelines described in the instruction manual.

Battery of an electric bicycle

What's the best way to store my battery if I won't be using it for an extended period?

We recommend consulting your bike's instruction manual.

How long will my battery last?

Like any battery, the batteries in our electric bikes experience natural wear over time. A common characteristic is that capacity gradually decreases with use and age. Because this process varies per rider and usage pattern, an exact lifespan can’t be specified. You can read more about optimal battery use and care on our website.

What about the fire safety of my e-batteries?

Our batteries are tested according to strict European safety standards. Even with these high requirements, there remains a very small chance of a battery malfunction that could lead to a fire — most often due to improper use. You can read more about battery fire safety and best practices on our website.

Will my lights stay on when the battery is empty?

Yes, the battery has reserve capacity for
this.

What's the best way to charge my electric bike?

Batteries are interchangeable on bikes with Bosch, E‑motion, and Shimano technology. For safety reasons, the batteries on ION electric bikes cannot be swapped between bikes. An additional battery can be registered to an ION e‑bike through your Batavus dealer, but registering one battery for use on multiple bikes is not possible.

Display of an electric bicycle

I see a frost symbol on my electric bike's display. What should I do?

The frost symbol appears when the temperature drops below 4°C. All batteries are sensitive to cold, due to the chemical processes inside them. At temperatures below 10°C, you may notice longer charging times, reduced power, and a shorter range. Unlike natural battery aging, this temperature effect is temporary — once the ambient temperature rises, the battery’s performance will return to its previous level.

I have moisture on my display. What's going on?

Condensation can appear on the display when humidity is very high and the bike is exposed to a rapid temperature change — for example, moving from a cold environment into sunlight. The display is splash‑proof but not airtight, and despite careful waterproofing, these natural physical effects can’t be fully prevented. The condensation will disappear on its own once the weather improves and humidity drops.

My display is displaying an error message,what should I do?

If you're experiencing error messages, it's
best to contact your Batavus bike shop.

My display mount is broken; can I order it separately?

This mount is integrated into the display and unfortunately cannot be ordered separately. In most cases, the entire display will need to be replaced. For assistance, please contact your Batavus bike shop.

Speed bikes / Speed pedelecs

Batavus currently does not offer speed pedelecs.

Warranty

What should I do if I have a warranty claim?

For warranty questions, please contact your Batavus bike shop. All warranty claims are submitted and processed through your Batavus bike shop.

What should I do if I have a warranty claim and I'm not near my bike shop?

Always contact your Batavus bike shop first. They will assist you and, if needed, refer you to another nearby bike shop, possibly with advice from Batavus. The repair will then be carried out and handled directly through that Batavus bike shop.

What should I do if my bike shop no longer operates or if I've moved?

You can also visit another authorized Batavus bike shop. They can handle the manufacturer’s warranty for you, although service or labor costs may be charged.

If I order my bicycle online, what about the warranty?

An online store may only sell Batavus bicycles if it is an authorized Batavus bike shop. For this reason, the manufacturer’s warranty can also be handled through that bike shop or online store.

Do I have a warranty on a used bicycle?

A warranty may apply, provided you have the original purchase receipt for the bicycle.

I'm having trouble with my dealer about the warranty. What can I do?

The Batavus bike shop will carry out the initial assessment. If they have any questions, they can contact our technicians. In case of doubt or dispute, the bike shop can send the part in question to the service and warranty department for further evaluation. If the part is covered by the warranty or goodwill arrangement, the bike shop will be reimbursed. No reimbursements can be made without the involvement of a Batavus bike shop.

EzyRider Warranty

The Ezyrider warranty plan is only available in the Netherlands and Belgium.

What does the EzyRider warranty plan include?

You can find more information about the EzyRider warranty package here.

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